Maynilad Water Services, Inc.

Company Name: Maynilad Water Services, Inc.

Company Owner: Manuel V. Pangilinan (Chairman)

Company Address: MWSS Compound, Katipunan Avenue, Balara, Quezon City

Official Contact #: 1800-1000-92837

Text hotline: 0998-864-1446

Company Website: http://www.mayniladwater.com.ph/index.php

Company Facebook: https://www.facebook.com/MayniladWater

Company E-mail: customer.helpdesk@mayniladwater.com.ph

Product/Services:
Water

We provide our customers with piped-in water supply that meets the Philippine National Standards for Drinking Water of the Department of Health. This means our water is safe and fit for drinking, bathing, cooking and other household activities.

Our goal is to provide the entire West Zone with 24-hour supply at a minimum pressure of 7 psi (pounds per square inch).

Sewarage

Aside from delivering potable water, Maynilad provides sewerage services to its customers. Currently, only residents and establishments in Tondo, Sampaloc, South Manila, Malabon, Navotas, Caloocan, Projects 7 and 8 in Quezon City, Magallanes Village in Makati and parts of Muntinlupa may connect to Maynilad’s sewerage system.

Septage

Customers in areas not covered by Maynilad’s sewerage network dispose of their wastewater through their own septic tanks or sewerage treatment facilities (for big commercial and industrial customers).

Residential and semi-business customers who are located outside sewered areas and maintain their own septic tanks may avail of Maynilad’s septic tank cleaning (desludging).

Corporate Social Responsibility:

Putatan Community Development Program

Maynilad has a comprehensive program for Putatan, Muntinlupa– the site of the newly completed Putatan Water Treatment Plant. This includes :

• Implementation of Lingkod Eskwela in 4 of the poorest public schools in the barangay
• Establishment of Maynilad Day Care Center
• Restoration of basketball court
• Rehabilitation of the San Guillermo chapel (worth P2M)
• Installation of street lights, drainage, sidewalk
• Organization of volunteer-residents for Maynilad

Maynilad CSR partnerships for capacity building

Under USAID-Eco-Asia’s Twinning Program, Maynilad serves as co-mentor with Malaysian firm Indah Water Konsortium to five local water districts for developing effective septage management programs. Practicing and promoting proper septage management demonstrates Maynilad’s advocacy as a steward of the environment.

Maynilad also trained Indonesian firm MEDAN/PDAM-Tirtanadi on strategies in expanding water service to blighted communities.

Lingkod Ginhawa and Lingkod Kalikasan

Lingkod Ginhawa:

Maynilad's Lingkod Ginhawa serves as on-call relief arm for disasters. They provide drinking water stations, water tankers and jugs to victims of floods, typhoons and drought.

Lingkod Kalikasan:

Maynilad is a strong advocate of the environment. They organize and support initiatives such as:

• Coastal clean-ups and river clean-up drives (e.g. Kapit Bisig para sa Ilog Pasig)
• Tree-planting in watershed areas
• PET bottle recycling program

Tubig Para sa Lahat (Water for All) Events

This program provides potable drinking water to cause-oriented events: medical and dental missions, marathons, sports events and government caravans.

Water stations for FREE Maynilad drinking water, info dissemination and customer helpdesks are made available.

Samahang Tubig Maynilad
Samahang Tubig Maynilad is a community development program that forms communities for new water service connections and for livelihood projects and responsible water management. It won for Maynilad the prestigious Anvil Award for Excellence.

The Scenario:

• Poor communities pay more for water– money they could have used for food or education.
• Responsible management of water is a priority concern for blighted communities.
• These informal settlers cannot meet the legal and financial requirements for water service connection.

Maynilad directly engages with communities to form residents into organizations and provide trainings on how to form cooperatives for effective water management and distribution.

The Results of this Project:

• a system of water management and distribution in communities
• a working relationship with the community
• a working relationship with NGOs, LGUs and other groups
• higher productivity and confidence level among residents

Livelihood:
Maynilad also helps the STMs establish small-scale livelihood ventures for the community.

Currently, STM-Barangay 123 Tondo produces soaps and hand towels for our Lingkod Eskwela handwashing kits. Also dishwashing gels, fabric softeners and Tubee stuff toys.

Lingkod Eskwela

The Scenario:

• Public schools suffer from poor hygiene and sanitation due to the lack of access to clean water
• They lack funds for fixing plumbing systems and comfort rooms
• There is low awareness among students of the benefits of proper hygiene and sanitation
• There is low awareness of the importance of reliable water and wastewater services

How Maynilad Helps:

• BUILD drink/wash stations for the schools, FREE
• REGULAR SAMPLING of drinking water quality and desludging of the schools’ septic tanks to ensure proper sanitation
• STUDY TOURS of Maynilad water and sewage treatment plants
• HANDWASHING DEMOS for health and sanitation with FREE hand towels and soap produced by our STM communities

The Lingkod Eskwela program has helped improve hygiene and supply of clean water in 46 schools in the West Zone since 2008.